Privacy Policy

Last updated: January 2026

Silver Reel Productions ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, share and safeguard your personal data when you visit our website, contact us, or use our services. It also sets out your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Silver Reel Productions is the data controller responsible for your personal data. We are a Bristol-based production company providing behind-the-scenes content, production documentaries, and creative production services for the film and television industry.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

• Contact data: your name, email address, telephone number and postal address when you complete our contact form, request a quote, or communicate with us by phone or email.
• Enquiry data: the content of your messages, including information about your production or project requirements.
• Technical data: your IP address, browser type and version, time zone setting, operating system and platform, and browsing behaviour on our website.
• Usage data: information about how you use our website, including pages visited and time spent on pages, collected via cookies and similar technologies (see our Cookies Policy).
• Marketing and communications data: your preferences for receiving marketing communications from us.
• Contractual data: information necessary to enter into or perform a contract with you, such as billing details and project documentation, where you engage our services.

3. How We Collect Your Data

We collect personal data through:

• Direct interactions — when you fill in forms on our website, contact us by email, telephone or post, or engage our services.
• Automated technologies — as you interact with our website, we may automatically collect technical data about your equipment and browsing actions using cookies and similar tools.
• Third parties — we may receive data from business partners or service providers acting on our behalf, such as analytics providers.

4. Lawful Bases and Purposes for Processing

We process your personal data only where we have a lawful basis to do so:

• Performance of a contract: to respond to quote requests, provide our services, manage projects and process payments.
• Legitimate interests: to improve our website, administer our business, maintain records, ensure website security, and develop our services — always balanced against your rights and interests.
• Consent: to send you marketing communications and to place non-essential cookies. You may withdraw consent at any time.
• Legal obligation: to comply with applicable laws, regulations, court orders or lawful requests from authorities.

5. How We Use Your Data

We use your personal data to:

• Respond to enquiries and provide quotes for our services.
• Deliver behind-the-scenes production and content services.
• Manage our relationship with you, including invoicing and account administration.
• Improve our website, services and customer experience.
• Send marketing communications, where you have opted in.
• Comply with legal and regulatory obligations.

We do not use your personal data for automated decision-making or profiling that produces legal effects concerning you.

6. Data Sharing and Disclosures

We do not sell, rent or trade your personal data. We may share your data with:

• Service providers: trusted third parties who provide IT hosting, email delivery, analytics and administrative services, acting as processors under contract with us.
• Professional advisers: lawyers, accountants, insurers and auditors where reasonably necessary.
• Authorities: regulators, law enforcement or other bodies where we are legally required or permitted to do so.

All third parties are required to respect the security of your personal data and to process it in accordance with the law. Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as adequacy decisions or International Data Transfer Agreements.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements. Enquiry data is typically retained for up to 24 months after our last contact. Client and contractual records are retained for up to six years after the end of our business relationship, in line with statutory limitation periods. Data collected for marketing is retained until you withdraw consent or request erasure.

8. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data from accidental loss, unauthorised access, alteration or disclosure. These include encrypted storage, access controls limited to authorised personnel, staff confidentiality obligations, and secure data transmission. Production-related materials are held under strict confidentiality protocols, and all our crew members are bound by NDAs. We regularly review our security practices to keep pace with evolving risks.

9. Your Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

• Right to be informed — to know how your data is used (this policy).
• Right of access — to request a copy of the personal data we hold about you.
• Right to rectification — to have inaccurate or incomplete data corrected.
• Right to erasure — to request deletion of your data where there is no compelling reason for continued processing.
• Right to restrict processing — to ask us to suspend processing in certain circumstances.
• Right to data portability — to receive your data in a structured, commonly used, machine-readable format.
• Right to object — to object to processing based on legitimate interests or to direct marketing.
• Rights relating to automated decision-making — including the right to human intervention where applicable.

To exercise any of these rights, please contact us at [email protected] or write to Silver Reel Productions, 14 Queen Charlotte Street, Bristol, BS1 4HQ, United Kingdom. We will respond within one month of receiving your request. We may need to verify your identity before processing it, and we will respond free of charge unless the request is manifestly unfounded, excessive or repetitive.

10. Withdrawing Consent and Marketing Preferences

Where we rely on your consent to process your data (for example, for marketing emails or non-essential cookies), you may withdraw that consent at any time. You can opt out of marketing communications by using the unsubscribe link in our emails or by contacting us directly. Withdrawing consent will not affect the lawfulness of processing carried out before withdrawal.

11. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and analyse site traffic. You can manage your cookie preferences at any time via our cookie banner. Essential cookies are required for the website to function, while analytics and marketing cookies are only placed with your consent. For detailed information, please see our Cookies Policy.

12. Third-Party Links

Our website may contain references to third-party content for informational purposes. This Privacy Policy applies only to our website and services. We encourage you to review the privacy policies of any third parties before providing them with your personal data.

13. Children's Privacy

Our website and services are directed at businesses and adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to delete it.

14. Complaints

If you have concerns about how we handle your personal data, please contact us first at [email protected] so that we can try to resolve the matter. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, at ico.org.uk or by calling 0303 123 1113.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology or our business practices. Any updates will be posted on this page with a revised "last updated" date. We encourage you to review this page periodically to stay informed about how we protect your data.

16. Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact: